Malware: my webroot did not detect 11 bugs in my computer where a anti-malware did. ?why not

Hi k2learn
 
Welcome to the Community Forums.
 
Any more information as to the nature of these 11 'bugs' that you are referring to?
 
In my experience one needs to be very careful as to comparisons between anti malware apps as they will never exactly agree with each other and what is seen as a virus or malware to one and not another could in fact be a False Postive.
 
Also, what you may be seeing/describing could be due to what we in the Community refer to as a PUAs or Potentially Unwanted Applications.
 
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools... but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
Again here, there will be difference between what Webroot class as a PUA and what other security vendors do.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Open a Support Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Support Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

Finally, to help you avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers" attached).  Often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
I am hoping that the above helps to clarify what you may be seeing, but if not then (i) Open the afore recommended Support Ticket and/or (ii) come back here and we will see hhow we can hgelp further.
 
Regards, Baldrick