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Malware Submission

  • March 30, 2016
  • 5 replies
  • 522 views
M
New Voice
Hi everybody.
 
i want to know why when i send a malware file from this link : http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?FOUR=Y&CMD=P40SUBMITFILE&AGENTPROFILE=RFTCWHF&InstanceMID=866126z5r0q44r3qnn0q49qrqx6r41n496z1631263051p1qnz27597z73rn5xxp&LIC=FZNRJGNG1NN988N869N4&LANG=pa&VER=07193&DeviceMID=P54X4Q1XNX633595R6729684727X480837QN1PRR&HN=YECE&AUTH=KTNVj8LJ1M/l3+i+7cbUIgcyrMy988dxcyKEMZ8am2CGRbR3lWQozqIHW+Nc1Kmp&CSIPARTNER=7&email=lmrparh4ml@gmail.com        i dont give any answer from webroot ? ( because in the end of link i see my email ! )
 
and one more question : usually how long need for add to database when we submit a malware ?  
 
thank you

Best answer by DanP

@ wrote:
Hi everybody.
 
i want to know why when i send a malware file from this link : http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?FOUR=Y&CMD=P40SUBMITFILE&AGENTPROFILE=RFTCWHF&InstanceMID=866126z5r0q44r3qnn0q49qrqx6r41n496z1631263051p1qnz27597z73rn5xxp&LIC=FZNRJGNG1NN988N869N4&LANG=pa&VER=07193&DeviceMID=P54X4Q1XNX633595R6729684727X480837QN1PRR&HN=YECE&AUTH=KTNVj8LJ1M/l3+i+7cbUIgcyrMy988dxcyKEMZ8am2CGRbR3lWQozqIHW+Nc1Kmp&CSIPARTNER=7&email=     i dont give any answer from webroot ? ( because in the end of link i see my email ! )
 
and one more question : usually how long need for add to database when we submit a malware ?  
 
thank you
Hello,
 
The email address is not included in in the interface that we actually view and research file submissions. Due to the volume of submission we receive we would be unable to respond to every submission anyway. If you require a response, you would need to submit a support ticket. Submissions are researched as they come in, and malicious files will typically be classified within a couple of hours.
 
Thanks,
 
-Dan

5 replies

M
New Voice
  • MrPr
  • Author
  • New Voice
  • March 30, 2016
Hello again   ,is there anyone ??
Ssherjj
Moderator
Forum|alt.badge.img+62
  • Ssherjj
  • Moderator
  • March 30, 2016
Hello ?,
 
Welcome to the Webroot Community,
 
Sorry you were waiting. I have found this KB article here that should answer your questions. https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Malware-Submissions/ta-p/4299
 
To Submit a Support Ticket https://www.webrootanywhere.com/servicewelcome.asp
 
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    DanP
    Forum|alt.badge.img+35
    • DanPOpenText Employee
    • OpenText Employee
    • Answer
    • March 30, 2016
    @ wrote:
    Hi everybody.
     
    i want to know why when i send a malware file from this link : http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?FOUR=Y&CMD=P40SUBMITFILE&AGENTPROFILE=RFTCWHF&InstanceMID=866126z5r0q44r3qnn0q49qrqx6r41n496z1631263051p1qnz27597z73rn5xxp&LIC=FZNRJGNG1NN988N869N4&LANG=pa&VER=07193&DeviceMID=P54X4Q1XNX633595R6729684727X480837QN1PRR&HN=YECE&AUTH=KTNVj8LJ1M/l3+i+7cbUIgcyrMy988dxcyKEMZ8am2CGRbR3lWQozqIHW+Nc1Kmp&CSIPARTNER=7&email=     i dont give any answer from webroot ? ( because in the end of link i see my email ! )
     
    and one more question : usually how long need for add to database when we submit a malware ?  
     
    thank you
    Hello,
     
    The email address is not included in in the interface that we actually view and research file submissions. Due to the volume of submission we receive we would be unable to respond to every submission anyway. If you require a response, you would need to submit a support ticket. Submissions are researched as they come in, and malicious files will typically be classified within a couple of hours.
     
    Thanks,
     
    -Dan
    Webroot Threat Research
      M
      New Voice
      • MrPr
      • Author
      • New Voice
      • March 30, 2016
      Thank you for the answers :) 
       
       
      about submit a ticket , it is a slow process  i think ! , because i submit a support ticket about 8-9 hours ago ... but yet i dont give any answers ! 
       
      and 1 more question 😃 can i send the malwares with my own ip ? ( I'm from Iran ) , webroot no problem with that ? ( beacuse symantec is an american company and not support iranian people ! )
       
      thanks
      Baldrick
      Gold VIP
      • Baldrick
      • Gold VIP
      • March 30, 2016
      Hi MrPr
       
      Welcome to the Community Forums.
       
      You could try a direct send via THIS SITE provided by Webroot for just that purpose...whether it will discriminate against you because of your geographic location...thart I cannot tell. Just give it a try and all will be revealed. ;)
       
      Regards, Baldrick
      Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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