Malware/virus updates for the i.w55c.net infection?
2 years of great service and now I have some kind of infection with something called i.w55c.net. Any fixes or updates in the malware area so I can rid of this thing or whatever else is causing trouble?
Hi JerJensen
Welcome to the Community Forums.
From what I can tell from the research I have done what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
I hope this helps you both understand, and resolve the problem and if not please let us know!
Regards, Baldrick
Welcome to the Community Forums.
From what I can tell from the research I have done what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
I hope this helps you both understand, and resolve the problem and if not please let us know!
Regards, Baldrick
Hi,
I'm the CTO/Co-Founder of DataXu. I can say with absolute certainty that our domain, i.w55c.net is not an "infection". It's a simply a hosting domain used for online advertising purposes. DataXu is a venture backed company based in Boston, MA. We carefully follow privacy protection rules as outlined by the DAA, NAI, FTC, and many other agencies. We represent Foture 500 companies and we are contractually comitted to dilligently protect consumers from any malware or suspicious content. Any reports of i.w55c.net as an "infection" are incorrect.
You can learn more about DataXu here at http://www.dataxu.com, or learn about our subdomain https://www.w55c.net .
--Bill Simmons
I'm the CTO/Co-Founder of DataXu. I can say with absolute certainty that our domain, i.w55c.net is not an "infection". It's a simply a hosting domain used for online advertising purposes. DataXu is a venture backed company based in Boston, MA. We carefully follow privacy protection rules as outlined by the DAA, NAI, FTC, and many other agencies. We represent Foture 500 companies and we are contractually comitted to dilligently protect consumers from any malware or suspicious content. Any reports of i.w55c.net as an "infection" are incorrect.
You can learn more about DataXu here at http://www.dataxu.com, or learn about our subdomain https://www.w55c.net .
--Bill Simmons
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