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Manual file scan does nothing

  • January 1, 2016
  • 1 reply
  • 39 views

When I select a file (using windows explorer) and right-click on it and select "Scan with webroot" from the menu, nothing happens. Not sure when this started, but would be at least a month ago. Doing a manual scan of the whole machine using the WSA interface works fine. System is Win 7 Pro.

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • January 1, 2016
Hello ledsales,
 
Can you please do a clean reinstall
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
Also check to see if this is set in Advance Settings!