Skip to main content

Messg appears "Webroot SecureAnywhere reports it is turn off" I click on "Turn On", but it doesn't

  • December 19, 2015
  • 1 reply
  • 24 views

Webroot SecureAnywhere keeps saying it is turned off and it will not turn back on.  Any idea what is happening?

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • December 19, 2015
Hello RLHarbin.
 
Welcome to the Webroot Community,
 
 
That does sometimes happen, So to fix this usually a uninstall/reinstall of Webroot will work .To do so please follow these instructions:
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if this resolves your issue or not?