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My Antivirus is ending in 4 days, I brought a new one and I am trying to install it how do I do that

  • July 1, 2015
  • 1 reply
  • 32 views

My Antivirus is ending in 4 days, I purchased a new webroot Antivirus from the store, I am trying to install it how do I do that?
 

1 reply

Ssherjj
Moderator
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  • Moderator
  • July 2, 2015
Hi @,
 
Welcome to the Webroot Community,
 
Is your expired Webroot version from Webroot or BestBuy? If your Webroot is from Webroot you will need to uninstall and install your new Best Buy version because Webroot and Best Buy use different keycodes.  If both are Bestbuy then you can add your new keycode as follows.
 
Please open Webroot, click the Gear Icon next to "My Account" and input your new keycode.

To activate a new keycode:
  1. Open SecureAnywhere (see Using the SecureAnywhere interface).
  2. Click the gear icon next to My Account. Your account panel displays.[img]http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/MyAccountDetails.png[/img]
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
 
Also please look here on Adding a Keycode into the Console.
 
If you have Password Manager you will need to
Contact Support so that they can transfer you passwords to your new keycode.
 
If you are uninstalling Webroot because they are from different vendors (Webroot/ Best Buy) you won't need the Disc you can follow these instructions here to install.
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
 
Please let us know if you need anymore help.
 
Kind Regards,