My auto scan aborts. settings look ok. Any ideas?

Hello Barbr,
 
Welcome to the Webroot Community,
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
 

I am completly non-technical.  Is this a simple process?

Hi Barbr,
 
Yes this is rather simple IMO if you follow these steps closely. But if you feel uncomfortable you could easily
 
Submit a Support Ticket which is free with your Webroot subscription and they will gladly resolve this for you. The Support Team usually responds in 24-48 hours.
 
Please let us know how things turn out for you.
 
Thanks.