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My browser does not show the green check marks for sites that are safe.

  • January 12, 2015
  • 8 replies
  • 2103 views
O
Fresh Face
It used to before I did a refresh of my computer and reinstalled Webroot. I have Firefox and run DuckDuck go as my browser.

Best answer by TripleHelix

@ wrote:
I am using google. The green check marks still do not show. What's up with that? How do I get them to show on my laptop?
Hello,
 
Try this to make sure the Web Filtering extension is installed within Chrome https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd if that doesn't help then can you please do a clean reinstall and that should fix the issue your having.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
    TripleHelix

    8 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    Sorry the search annotations only show for Google, Yahoo and Bing Searches so can you try one of them to confirm it works?
     
    Thanks,
     
    Daniel 😉
    Petrovic
    Petrovic
    Gold VIP
    Forum|alt.badge.img+52
    • Petrovic
    • Gold VIP
    • January 12, 2015
    Hello
    Webroot Filtering Extension - Webroot category information on Google, Bing and Yahoo search results.

    Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
    O
    Fresh Face
    • orion74
    • Author
    • Fresh Face
    • January 12, 2015
    Thank you it works.
    RetiredTripleHelix
    Petrovic
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Great and thanks for letting us know!
     
    Daniel 😉
    R
    • rrh
    • June 20, 2018
    I am using google. The green check marks still do not show. What's up with that? How do I get them to show on my laptop?
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • June 20, 2018
    @ wrote:
    I am using google. The green check marks still do not show. What's up with that? How do I get them to show on my laptop?
    Hello,
     
    Try this to make sure the Web Filtering extension is installed within Chrome https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd if that doesn't help then can you please do a clean reinstall and that should fix the issue your having.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    LLiddell
    R
    • rrh
    • June 21, 2018
    I AM using google. The still do not show on m laptop.
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • June 21, 2018
    @ wrote:
    I AM using google. The still do not show on m laptop.
    Google what? The Browser or the Operating system? https://en.wikipedia.org/wiki/Chrome_OS any other info would be helpful.
     
    If you are using Windows please try a clean reinstall as I suggested above! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/My-browser-does-not-show-the-green-check-marks-for-sites-that/m-p/322792#M31853
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
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