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my daughter and I use the same laptop with different log ons, I renewed the webroot security and it

  • September 29, 2016
  • 2 replies
  • 26 views
B
have had web root on computer for a year, my daughter and i use same laptop with differnt user logons, i renewd membership and yet it still comes up as expired under  her log on.

Best answer by ProTruckDriver

Hello brownscott3, Welcome to the Webroot Community Forum. :D
 
Please submit a Support Ticket to Webroot Support. They will sort this problem for you. The service is Free with a Paid Subscription.
 
HTH,
Dave. 😉

    2 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • September 29, 2016
    Hello brownscott3, Welcome to the Webroot Community Forum. :D
     
    Please submit a Support Ticket to Webroot Support. They will sort this problem for you. The service is Free with a Paid Subscription.
     
    HTH,
    Dave. 😉
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
      B
      Bronze VIP
      • BurnDaddy
      • September 29, 2016
      Hi brownscott3,
       
      Welcome to the Webroot Community.
       
      Could you try comparing the keycodes for each user?
       
      Open the WSA interface (click Webroot icon near clock) for your user,  then click the gear next to My Account. Note the keycode on the left. Please check that this same keycode appears in the same place on your daughter's login. If it is different then please enter the keycode from your user into the box that appears in the My Account page on your daughter's login and click Activate.
       
      ?
       
      ?
       
      If codes are the same then please submit a trouble ticket as ProTruckDriver has advised.
       
      Thanks,
      BD
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