My desktop is not listed as one of the protected computers in webroot

Hi lmcneel
 
Welcome to the Community Forums.
 
Whilst what yo are reporting is not correct it does occassionally happen but in terms of your intention to uninstalll & then reinstall WSA, the fact that you are seeing this is immaterial and will not affect what you are planning to do.  Uninstalling & installing are done on the client and not from the console, which should just report what you have installed correctly.
 
In fact the uninstall & reinstall may resolve the issue yo are seeing in the console. I assumer that you have the instructions for the uninstall/clean install but if not then please let me know and I can post them here for you.
 
Regards, Baldrick

Thanks Baldrick.
 
Please pass on the instructions that you mentioned to me.  I'm guessing a clean install will clear up the problem.

Hi lmcneel
 
Sure thing...here they are:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Let us know how this pans out for you and if you need any further assistance.
 
Regards, Baldrick