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My keycode isn't accepted during registration

  • November 14, 2015
  • 3 replies
  • 38 views
M
Fresh Face
I purchased and downloaded Webroot SecureAnywhere earlier this year for my PC and decided to use it on my laptop but while trying to register, my keycode isn't being accepted. What gives?

Best answer by Ssherjj

Hello ?,
 
Welcome to the Webroot Community,
 
Are you putting in a keycode that looks like this? A 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX.
 
What error message are you getting? Does it have an error code?
 
Where did you purchase a download for Webroot from may I ask?
 
 
 
 
 
 
 
 

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • Answer
    • November 14, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    Are you putting in a keycode that looks like this? A 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX.
     
    What error message are you getting? Does it have an error code?
     
    Where did you purchase a download for Webroot from may I ask?
     
     
     
     
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      M
      Fresh Face
      • meinchoh
      • Author
      • Fresh Face
      • November 14, 2015
      Thanks for the quick reply! I believe that my laptop was peeking over my shoulder. I tried to re-register in order to give you the error code I was getting and it accepted my keycode. I'm guessing that the keycode is case sensitive and I wasn't using upper case 😕...I believe that I purchased from the Webroot site but opted for no CD to be sent to me. This is my second go around with Webroot.
       
      Regards,
       
      Ed
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • November 14, 2015
        Hi Ed,
         
        Thanks for letting us know. You are most welcome.:D
         
        If you have any problems just give us a holler!
         
        Have a good night!
         
         
         
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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