My malware scan will not finish the scan, it aborts itself

Hi Annieb-yourock
 
Welcome to the Community Forums.
 
This does occassionally happen and in those circumstances it is recommended that you carry out an uninstall/clean reinstall of WSA. If you would like to do so then please follow the steps below closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Now try scanning again and let us know how you get on.
 
Regards, Baldrick