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My question is, how do I find out how many and what computers are on my licence? Thanks

  • January 20, 2017
  • 4 replies
  • 64 views
B
Fresh Face
Hi,
I ask this question because over the recent years I've got rid of a couple of laptops and I don't currently use
a desk pc that I have but I need to add another laptop that my daughter has just bought.  Not sure whether I'm at my
5 pc limit.   How do I check and how do you delete old or defunct pc/laptops? 
 
Tha nks.

Best answer by billybubmctavish

Thanks for the links etc.  Unfortunately I haven't got an account although I apparently registered
the licence.  I've been trying to get the account going but when asking for 'forgot password' reset,
I don't receive the e-mail they say they have sent.  Am I in the right place I think I have Secure Anywhare Complete.
Thanks for your help.

    4 replies

    Petrovic
    Gold VIP
    Forum|alt.badge.img+52
    • Petrovic
    • Gold VIP
    • January 20, 2017
    Hello
     
    Please have a look here at this PC User Guide articles that can help you
     
    Viewing PC status
    http://live.webrootanywhere.com/content/669/Viewing-PC-status
    Managing users
    http://live.webrootanywhere.com/content/666/Managing-users
    Deactivating Computers
    http://live.webrootanywhere.com/content/675/Deactivating-a-PC
     
    and other articles in SecureAnywhere Management Website User Guide Overview
    Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
      B
      Fresh Face
      Thanks for the links etc.  Unfortunately I haven't got an account although I apparently registered
      the licence.  I've been trying to get the account going but when asking for 'forgot password' reset,
      I don't receive the e-mail they say they have sent.  Am I in the right place I think I have Secure Anywhare Complete.
      Thanks for your help.
        Petrovic
        Gold VIP
        Forum|alt.badge.img+52
        • Petrovic
        • Gold VIP
        • January 20, 2017
        @ wrote:
         
        I don't receive the e-mail they say they have sent. 
        Try to check the SPAM folder in email
        You can also contact Support by submitting a Trouble Ticket. Webroot Support is free to all licensed WSA users and Support will help you resolve the issues you are having.
         
        Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
          B
          Fresh Face
          Ok, I'll do that.  As it happens my daughter managed to install it ok with the info I had from a previous e-mail
          when I purchased a while ago, so it's not desperate as obviously that wouldn't have been possible if I was
          up to my limit.   So that part is ok and I'll get on to Support to get my Account sorted.
           
          Thanks for your help
           
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