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My scan keeps stopping - why is this happening?

  • January 7, 2015
  • 1 reply
  • 149 views

Can anyone assist with this issue? Scan always stops about 50% of the way through.
 
I think its due to Malware

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • January 7, 2015
Hello jrhills,
 
Welcome to the Community Forum,
 
Sorry you are having this problem!
 
EDIT: Have you restarted your computer to see if that helps before going forward with this install!
 
Can we try a clean reinstall and see if that resolves the scanning issue? This is only for a PC not a Mac
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
 
Regards,