My Scans keep failing...

Hello JoseG
 
Welcome to the Webroot Community,
 
I don't believe you have a virus..could you do an uninstall/reinstall of Webroot which will only take a few minutes to do?
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue? Or if  you want you can also Submit a Support Ticket free of charge and they can check this out for you.
 
Thanks,