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My son has a MS Surface RT and has picked up a hijack.

  • July 13, 2015
  • 9 replies
  • 52 views
I
Fresh Face
 It point to a "Microsoft  certified tesh support" 888-973-4551 calling out   spt_adwarepop.exe virus..  Any info?  Deos webroot have a version for SURFACE RT? that I can download and run (I am a subscriber).
 
THX  Tom

Best answer by JamesG

Hello,
 
To anyone experiencing this issue, it is not a virus, and you SHOULD NOT under any circumstances call that number, simply restart the device and you should be good to go.

Regards,

    9 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • July 13, 2015
    Hello @,
     
    Welcome to the Webroot Community,
     
    WSA cannot be installed on machines running Windows RT.  It can only be installed on machines running a full version of Windows, i.e., Windows 8/8.1.
     
    To comfirm I will ask @ am I correct?
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @ you are correct and I'm not sure but it can't hurt to Submit a Support Ticket as the OP uses WSA on other Devices maybe they can help! Maybe @ can tell us?
     
    Thanks,
     
    Daniel 😉
    Ssherjj
    JamesG
    • JamesG
    • Retired Webrooter
    • July 14, 2015
    Just to chime in here.

    That is likely not a virus, it is referred to as a browser lock.

    Please restart the device and let us know if it persists.

    Regards,
    James G. Worldwide Online Retention Specialist
    Ssherjj
    I
    Fresh Face
    • indigorider
    • Author
    • Fresh Face
    • July 16, 2015
    Thanks a ton for your help   Tom
    Ssherjj
    I
    Fresh Face
    • indigorider
    • Author
    • Fresh Face
    • July 16, 2015
    Thanks for your help  Tom
    JamesG
    • JamesG
    • Retired Webrooter
    • July 16, 2015
    Tom,

    You are very welcome!
     
    Please do not hesitate to let us know if you have any other issues or concerns.

    Regards,
    James G. Worldwide Online Retention Specialist
    RetiredTripleHelix
    T
    • Teneo
    • July 22, 2015
    This is definitely a scam!!!! I immediately hung up after the guy picked up my call on the 2nd ring and he had me on speakerphone. i dont believe microsoft tech support would not take me thru a phone tree (the 1st time ive ever appreciated a phone tree) to get my call answered. I called my carrier for tablet and they had to do a master reset. This scammer also was able to hack my phone because i was on the line for 32 seconds. i had to call my bank, put fraud alert on my bank account and change all email passwords.
    J
    • johndoh
    • July 29, 2015
    I called that same number and they were saying they werent affiliated what do i do ....he told me to hold the microsoft button down and then press R and then he said put in iexplore.something in the run box at the bottom of the screen
    JamesG
    • JamesG
    • Retired Webrooter
    • Answer
    • July 29, 2015
    Hello,
     
    To anyone experiencing this issue, it is not a virus, and you SHOULD NOT under any circumstances call that number, simply restart the device and you should be good to go.

    Regards,
    James G. Worldwide Online Retention Specialist
    ProTruckDriver
    RetiredTripleHelix
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