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My subscription say its expired and it has the right key code. just re installed

  • May 21, 2015
  • 1 reply
  • 28 views
T
My subscription say its expired and it has the right key code. just re installed from download from Webroot.  Any suggestions? Thx foryour help

    1 reply

    JamesG
    • JamesG
    • Retired Webrooter
    • May 26, 2015
    Hello @,
     
    Welcome to the Webroot Community.
     
    Have you tried to uninstall and reinstall Webroot to see if the issue persists.?
     
    Can you please do a clean reinstall of WSA? Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    After doing this, please let me know if the issue is now resolved.

    Best Regards,
     
     
    James G. Worldwide Online Retention Specialist
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