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My Web Root

  • February 4, 2015
  • 2 replies
  • 28 views
J
Hello I'm John,
 
 
I have A problem My Web Root Shows   "0" PCs  Protected   
 
                                What do I DOooooo?
 
                                                           😠

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 4, 2015
    Hello John,
     
    Are you talking about your Online Account Console? Could you give us some more information such as how many PCs is Webroot suppose to protect? Did this just happen? Has your subscription run out? Did you create on online console as shown here. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C1_GetStarted/CH1b_CreatingAccount.htm
     
     
    Regards,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Baldrick
      Gold VIP
      • Baldrick
      • Gold VIP
      • February 5, 2015
      Hi John
       
      Welcome to the Community Forums.
       
      If you have checked everything that Sherry has suggested you check and you are happy that you have recorded the keycode that you have activated WSA with on the PC that is not showing up in the Web Console, then I would try running a Manual Scan (using the Scan My Computer option in the main WSA panel).
       
      That should initiate a transfer fo data between the Cloud and you PC's copy of WSA, and hopefully further to that the indication of protection should appear correctly in My Console.
       
      Hope that helps?
       
      Regards, Baldrick
      Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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