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my webroot is keeping my printer from printing anything. How do I get it to work?

  • March 6, 2015
  • 1 reply
  • 124 views

webroot is keeping my printer from printing anything.  How do I stop it from doing that?

1 reply

Ssherjj
Moderator
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  • Moderator
  • March 6, 2015
@ wrote:
webroot is keeping my printer from printing anything.  How do I stop it from doing that?
Hello and Welcome to the Community Forum,
 
 
Please take a look at this KB article which should help by putting all the information re. areas that WSA can 'interfere' (for want of a better word) with apps/files and where the user can intervene and adjust settings, to "Allow," "Protect/Monitor," or "Block/Deny".
 
Essentially, there are 3 such areas:
 
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. System Tools > System Control > Control Active Processes
 
Which I would recommend that you look at in succession to see if you can determine where the issue lies and then adjust settings as suggested by the KB article.
 
Also  see this post from @ that may help.
 
Hope this resolves your issue or not,
 
 
Kind Regards,