So my quarantine catches viruses, but then for some reason the viruses get renamed and the date changes. Every single virus that is caught is renamed and redated. I cannot distinguish one from the other. And, I cannot restore them into the system because they have a very weird name (in chinese). I have been thinking of resetting since I have tried reinstalling webroot and scanning with a different AV but to no avail the issue still remains. Also, my PC will not show up in the Webroot control panel @ my.webrootsecureanywhere.com. I only see my other PC but not the one I am having issues with. I think that I am the victim of a very sneaky virus that blocks connections and messes with the antivirus. I have some screenshots of this stuff. I cannot really reset since I have important programs and they will get deleted and I will have to reconfigure them, but if my AV that I pay for isn’t doing its job due to viruses, then I might need to reset or switch to another AV. I tried Avast and it did not have this issue. I tried Malwarebytes and it did not have this issue. This is happening with Webroot and I think something “poisoned” the quarantine somehow.
