My webroot says that it is having issues connecting to the Webroot Security Service. What do I do?

Hi rebeccaroncalli
 
Welcome to the Webroot Community,
 
Would you please try a uninstall/reinstall of Webroot?
 
To uninstall Webroot SecureAnywhere, follow the instructions below.

1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  

Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 

1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
2. Double-click wsamac.dmg to open the installer.
3. Drag the Webroot SecureAnywhere icon into the Applications folder. ?  
4. Open the Applications folder by double-clicking the folder icon.  
5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.  
6. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?  
7. In the first activation window, enter your keycode and click Activate.

If you prefer you can always Submit a Support Ticket free of charge and they will help you. Or call Support here 
 
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)