My webroot won't scan, says can't reach the internet. How can I correct this problem?

Hello Decemb57,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having issues with Webroot. Would you do a uninstall?clean install of Webroot which should only take 5 minutes to do.
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,

 

@ wrote:
Hello and smile

Morning @
 
Welcome to The Community. Have you tried the obvious-trying to connect to another secure site. If that doesn't work, I would shut down, disconnect your internet cable and shut off modem?. Wait 5 minutes then try again. Usually, a simple shut down settles whatever got hung up and is throwing you error messages.
 
Please write back with results,
 
Many thanks,
Theresa