my wife's computer does not have an icon for webroot and she is on my account

Hello and Welcome to the Webroot Community!
 
Are you sure it's installed? Download the installer and Execute it: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe and let us know,. if you have a Best Buy Sub from Best Buy Geek Squad use this link: http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe
 
Also if you want to do a clean reinstall here is the way I would like you to do it!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉