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my wife's computer does not have an icon for webroot and she is on my account

  • December 28, 2014
  • 1 reply
  • 27 views

my wife does not have a webroot icon on her computer and she is on my account

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Are you sure it's installed? Download the installer and Execute it: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe and let us know,. if you have a Best Buy Sub from Best Buy Geek Squad use this link: http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe
 
Also if you want to do a clean reinstall here is the way I would like you to do it!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉