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need help

  • June 6, 2015
  • 14 replies
  • 63 views

my volume, my wireless mouse dont work correctly , when i used the wireless mouse to control volume it would scroll all the way to full volume, im doing a full scan again is there anthing else i can do? my number is (edited for privacy reasons)

Best answer by RetiredTripleHelix

So that tells me it has nothing to do with WSA maybe try another mouse!
 
Sorry,
 
Daniel 😠

14 replies

Ssherjj
Moderator
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  • Moderator
  • June 6, 2015
Hello @,
 
Welcome to the Webroot Community,
 
May I ask what kind of mouse you are using? You may need to download the lastest driver for the name and model of your mouse by going directly to there website.
 
Hope this helps?
 
 
Kind Regards,
 
 

  • Author
  • New Voice
  • June 6, 2015
logitech m305 

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Can you please shut down WSA from the Tray Icon Right Click Context Menu to see if it is WSA causing the issue?
 
Thanks,
 
Daniel ;)
 


  • Author
  • New Voice
  • June 6, 2015
mine doesnt give me that option i actually have to turn it off 

RetiredTripleHelix
Gold VIP
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Under Advance Settings make sure this is checked and then turn off WSA and let us know!
 
Thanks,
 
Daniel ;)
 


 
 

  • Author
  • New Voice
  • June 6, 2015
OK DONE

RetiredTripleHelix
Gold VIP
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How is your mouse and other issues now?

  • Author
  • New Voice
  • June 7, 2015
Now what do i do

  • Author
  • New Voice
  • June 7, 2015
still the same 
:(


RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
So that tells me it has nothing to do with WSA maybe try another mouse!
 
Sorry,
 
Daniel 😠

Dermot7
Gold VIP
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  • Gold VIP
  • June 7, 2015
Battery needs replacing? 

  • Author
  • New Voice
  • June 7, 2015
going to buy a new one
thanks so much 
 

RetiredTripleHelix
Gold VIP
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Anytime and let us know if  the new mouse works as it should!
 
Cheers,
 
Daniel 😉

  • Author
  • New Voice
  • June 7, 2015
i will