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Need help removing a virus

  • February 5, 2017
  • 1 reply
  • 35 views
M
Hi
I have a virus named sync-eu.exe.bid I need help removing. Webroot wont remove it but Malwarebytes blocks the outgoing port and adwcleaner said it removed it but I guess it didnt because it is still trying to connect. What can I do?
Thanks
Mike

Best answer by ProTruckDriver

Hello mhennard,
 
I did a Google search on this. To be safe I would Contact Support.
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)

      1 reply

      ProTruckDriver
      Moderator
      • ProTruckDriver
      • Moderator
      • Answer
      • February 5, 2017
      Hello mhennard,
       
      I did a Google search on this. To be safe I would Contact Support.
       
      Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
      Support Ticket System is Open 24/7
       
      HTH,
      Dave.;)
      Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
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