Recently when I tried to open Webroot a box popped up that said "An error has occurred" and I cannot get Webroot to open. I then tried to uninstall the program, but it gets halfway through and it freezes up. Is there any way to remove it from my computer?
Need help uninstalling Webroot
+62Hello @ ,
Welcome to the Webroot Community,
Sorry to hear about your issues with Webroot.
Do you want to keep Webroot and I can help you uninstall and reinstall again?
Have you gone to Programs/Webroot/Tools/Uninstall? Please do that if possible.
Can you please do a clean reinstall of WSA and Please follow the steps closely! This is for a PC not a Mac.
Then if you still are having problems you can always submit a Support Ticket and they will resolve this for you free of charge.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
Sorry to hear about your issues with Webroot.
Do you want to keep Webroot and I can help you uninstall and reinstall again?
Have you gone to Programs/Webroot/Tools/Uninstall? Please do that if possible.
Can you please do a clean reinstall of WSA and Please follow the steps closely! This is for a PC not a Mac.
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Then if you still are having problems you can always submit a Support Ticket and they will resolve this for you free of charge.
Hope this helps,
Kind Regards,
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