Original problem: Already had Webroot Secure Anywhere. Paid for one year renewal online. Got two emails regarind what to do to download. Also got message saying I did not need to download if I already had Webroot installed. Keep getting messages that my account is expiring.
Latest problem: Can't contact customer support online. Couldn't find old password at first, so I got a new one. It did not work. (I did enable cookies.) Then I found old password. That doesn't get me through to customer service either. I am definitely not a computer guru. I'm stuck.
If I already HAVE my account extended for a year, all the above is unnecessary. I don't know if it has been extended. I'm very sure my credit card has been debited for the cost!
Need to access support. Got new password, used it, nothing happens.
Hi FS
Welcome to the Community Forums.
When you say that you "Can't contact customer support online" how are you trying...have you tried to Open a Support Ticket? If not then please do so and to save time just include a link to this thread.
@ apologies for the call but it looks like we might well need your awesome servcies on this one, especially the ability to delve into the dark recesses of the back office to see if you can figure out what is occurring here.
As ever, many thanks in anticiaption.
Regards, Baldrick
Welcome to the Community Forums.
When you say that you "Can't contact customer support online" how are you trying...have you tried to Open a Support Ticket? If not then please do so and to save time just include a link to this thread.
As ever, many thanks in anticiaption.
Regards, Baldrick
+56Unfortunately this is one that I'll be able to help you with. We do have phone support so you can call here and they'll be able to help:
1-866-612-4227
1-866-612-4227
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