new disk instalation

Hi jimmie
 
Welcome to the Community Forums.
 
Where was your old version purchased from? Best Buy al;so or direct from Webroot/another retailer? The reason I ask is that if it was not Best Buy (which is what I suspect) then you will have to uninstall the old version before you attempt to install the new Best Buy version.
 
Regards, Baldrick.
 
 

I will try to istall a new disk.

Hello ?,
 
Welcome to the Webroot Community,
 
EDITED:
 
Do you already have Webroot installed? If so all you need is to activate the new keycode.
 
If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.  
2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.
 
If I may make this easier for you to install Webroot? You do not need the disk.
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for the install to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again

Please let us know if you need more help?
 
Thanks,