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new install webroot security thanks to best buy repeated pop ups "failed to find requiredfile. c:

  • June 29, 2015
  • 1 reply
  • 22 views

pop ups from webroot!  repeatedly.. just installed   failed to find required file.etc
joke   scanned and no problems just this

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • June 30, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Are you able to uninstall Webroot and reinstall using this information below?
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if this is resolved or not?
 
Kind Regards,