New purchase won't let me get pass expired program to upgrade

Hello ?
 
Welcome to the Webroot Community,
 
Have you tried this below? Edited: Is this a Best Buy subscription or a Webroot online subscription?
 

1. Open SecureAnywhere.  
2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.
 
. Since this is a new keycode you will need to Submit a Support Ticket to transfer your old Passwords to the new keycode.