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Not a question.....just a comment. Why is it that Webroot doesn't let you opt out of the automatic

  • December 30, 2015
  • 6 replies
  • 49 views
O
Fresh Face
Just cant believe that this COMPANY doesnt offer a way to disable the automatic renewal when you purchase their product. That I have to take further action to disable my renewal is not acceptable. I will not recommend this product until they do away with this obvious bait and switch as you purchase.

    6 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 30, 2015
    Hello okm,
     
    Welcome to the Webroot Community,
     
    Well I was able to opt out of my renewal. This may not be convient for you ,, but you can submit a new idea in the Feature Request  and this will get looked at.
     
     Although it is the most convenient option, we understand that some customers may not want to take advantage of the automatic renewal service.  To disable the service for your subscription, just click here and fill out the form.
     
     
    Hope this helps?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    O
    Fresh Face
    • okm
    • Author
    • Fresh Face
    • December 30, 2015
    Thanks for the reply. I am on hold wiith tech support. Hold time is 36 minutes. after actually turning my computer over to a webroot tech to do the install, my yearly subscription now says 14 days left. I bought it yesterday.
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 30, 2015
    Hello okm,
     
    Sorry to hear that you were having issues. Is this now corrected by Webroot Tech Support? Because they are able to correct this for you .
     
    If you have problems with your subscription maybe ? can help you from the back office?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      O
      Fresh Face
      • okm
      • Author
      • Fresh Face
      • December 30, 2015
      I HATE WEBROOT. JUST HATE IT. THE CUSTOMER SUPPORT HAS ME ON HOLD NOW FOR 28 MINUTES AND THIS IS AFTER THE INSTALL AND A CALL BACK FROM A MANAGER.
      nic
      Forum|alt.badge.img+56
      • nic
      • Retired Webrooter
      • December 30, 2015
      You can just submit a ticket online to have the autorenew turned off, if you don't want to wait on hold.
        RetiredTripleHelix
        Gold VIP
        Forum|alt.badge.img+56
        Hello ? and Welcome to the Webroot Community!
         
        You can Opt out see here: http://www.webroot.com/customerSupport/auto_renewal_optout.php
         
        HTH,
         
        Daniel
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