Not connected to Internet
When trying to perform a scan on my mac the webroot screen keeps telling me that it is unable to connect to the internet in order to perform the scan. How can I resolve this issue??
+62Hello @ ,
Welcome to the Webroot Community,
Since when has this been happening? Have you been able to scan before?
But I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so. Can you first do a reboot of your Mac and see if that helps correct Webroot? Then if not then there is one thing that you can try with out supports help and that is a permission fix.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported.
If this doesnt work please submit a support a ticket and let them know that you have already dione a permission fix.
Please get back to us and let us know how things turned out.
Kind Regards,
Welcome to the Webroot Community,
Since when has this been happening? Have you been able to scan before?
But I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so. Can you first do a reboot of your Mac and see if that helps correct Webroot? Then if not then there is one thing that you can try with out supports help and that is a permission fix.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported.
If this doesnt work please submit a support a ticket and let them know that you have already dione a permission fix.
Please get back to us and let us know how things turned out.
Kind Regards,
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