Is support going to help me?
On rescan, I am directed to contact support. Please advise.
Yes please drop us a email or call. If the client isnt removing an infection its normally not a good thing.
Hello jjrichard, welcome to the Webroot Community!
Yes, Support will help. If the WSA software itself is dirctly advising you to contact Support, please do so by submitting a Trouble Ticket. Please do not run another scan, change any WSA settings or clear your stats unless directed to do so by Support: they may need the data as it currently is in order to assist you further.
EDIT:@ beat me again 🙂 Thanks Roy :)
Yes, Support will help. If the WSA software itself is dirctly advising you to contact Support, please do so by submitting a Trouble Ticket. Please do not run another scan, change any WSA settings or clear your stats unless directed to do so by Support: they may need the data as it currently is in order to assist you further.
EDIT:
+62Hello jirichard,@ wrote:
I have no idea what the hell you are asking me to do!
Welcome to the Community!
This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png
Trojans are malware programs that initially appear legitimate, but perform an illicit activity or facilitate unauthorized access to a users’ computer systems once installed.
If you suspect you have an infection on your machine, click here to see Webroot's free virus removal options.
https://www.webrootanywhere.com/servicewelcome.asp?
Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hello!
Please refer above. We have a couple of replies there, including one directly from Webroot.
NOTE: Multiple posts have all been merged onto this one thread.
Please refer above. We have a couple of replies there, including one directly from Webroot.
NOTE: Multiple posts have all been merged onto this one thread.
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