Once a Trojan is executed is it too late?

Hello Mijin,
 
My name is Jesse and I'm with Webroot's Advanced Malware Removal Team, we'd be the team handling your case if you submitted a support request. Usually we do not even go as far as remoting into a system unless it is still infected and requires manual remediation - which we can see from some logging information from Webroot when you submit a ticket. When you do submit a ticket, it provides us with two reports, these two reports contain information about removed infections and a scan log of your system - all of which do not contain any kind of sensitive information. We can also provide you with more information about the infection removed and whether or not it was able to execute. If you had seen Webroot detect a threat immediately after, this usually means Webroot prevented the infection in real time.
 
As for the messages regarding privacy in this post, we do not see any kind of sensitive information once connected to a computer, i.e. passwords, websites visited, or pictures. We can only see what's right in front of us and as always, if you feel we are looking at something we shouldn't, you may exit our remote application with the single click of a button. You may also hide your desktop icons so we cannot see them. To do so, right click anywhere in your desktop, then select View>Show Desktop Icons.  By default, when we connect to a computer the wallpaper is also temporary removed, just in case it is a sensitive picture.
 
There's nothing better than to have peace of mind from a person, rather than running multiple applications which may not find something left over.
 
Thank you, and hope we can help you!

Jesse
Webroot Advanced Malware Removal Team