Skip to main content
Customer Support Customer Support

Optimizer handling of jump lists

  • September 4, 2014
  • 5 replies
  • 59 views
R
Fresh Face
When I run the optimizer it deletes all my jump lists.  Is there a workaround for this?

    5 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • September 4, 2014
    @ wrote:
    When I run the optimizer it deletes all my jump lists.  Is there a workaround for this?
    Welcome to the Community Forum,
     
    Have you read our Knowledge Base Article here for help?
     
    Maybe Baldrick could assist here!:D
     
     
    Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • September 4, 2014
    Hi Sherry
     
    Good of you to think of me...have been researching this in background but can find nothing that would suggest an issue or the like.  All I can suggest at this point is a fresh installer download, uninstall, REBOOT, clean reinstall and REBOOT, as a first step to see if the issue is due to a malformed install.
     
    Have checked the System Optimizer setup in Advanced Settings and nothing springs to mind as a possible setting issue.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Ssherjj
    R
    Fresh Face
    • rlduffy
    • Author
    • Fresh Face
    • September 4, 2014
    Thanks for the suggestion, I'll give it a try this weekend. I too struck out reviewing the settings.
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • September 4, 2014
    Hi rlduffy
     
    No pfroblem...your issue has gotten my goat (I hate an issue that has apparently no rhyme or reason).  I will try to find the time this weekend to research some more but if yo find that the uninstall/reinstall resolves the issue please let us know.
     
    Thanks in advance.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    J
    New Member
    • jgrahamiii
    • New Member
    • April 8, 2022

    I know this thread is old, but I figured out the problem.  There is a setting in System Optimizer as noted in the link

     https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingSystemOptimizer/ChangingSystemOptimizerSettings.htm%3FTocPath%3DUsing%2520System%2520Optimizer%7C_____1

     

    called “Recent Document History”. If that is checked (and it is checked by default), then the files manually pinned (or automatically added) to Quick Access and Jump Lists are deleted and these items are restored to their default state.  If you uncheck that box, you can run System Optimizer without this problem.  Personally, I think the setting name should be clearer and ONLY affect those items that are automatically added. Why would I want to delete what I manually pinned?  -John

    D
    Terms & ConditionsAccessibility statement