Skip to main content
Customer Support Customer Support

Orange border on Webroot home page

  • October 19, 2015
  • 4 replies
  • 47 views
M
Fresh Face
My webroot home page has an orange border and an exclamation point where the check mark usually is.  Why?

    4 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    Sorry I don't understand as I don't see anything on the Webroot home page, can you post a snapshot? Or are you talking about the main GUI and it's Brown like this?
     
    http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/EnableFirewall.png
     
    Thanks,
     
    Daniel 😉
      M
      Fresh Face
      • monapat73
      • Author
      • Fresh Face
      • October 19, 2015
      yes - that is what it looks like, but the upper left hand corner still says protected.
      RetiredTripleHelix
      Gold VIP
      Forum|alt.badge.img+56
      Can you tell me where you purchased your copy of WSA and is it the AV only version and how many days is remaining on your subscription? http://www.webroot.com/us/en/home/
       
      Thanks,
       
      Daniel 😉
        RetiredTripleHelix
        Gold VIP
        Forum|alt.badge.img+56
        Well since you didn't come back in the last few hours I would ask that you try a clean reinstall of WSA. If that doesn't work then Submit a Support Ticket and they will check into it.
         
        Can you please do a clean reinstall of WSA and Please follow the steps closely!
         
        • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
        • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
        • Download a Copy Here (Best Buy Subscription PC users click HERE)
        • Uninstall WSA and Reboot
        • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
        • Let it finish it's install scan
        • Reboot once again
        Please let us know if that resolves your issue?
         
        Thanks,
         
        Daniel ;)
         
         
          Terms & ConditionsAccessibility statement