Skip to main content
Customer Support Customer Support

Outlook backup problems

  • April 23, 2015
  • 1 reply
  • 21 views
B
I just used backup for the first time and the folders in Outlook were moved from Outlook to Webroot.  I tried to open them in Webroot, but the message is I have to be within Outlook to open these folders.  I split the screen and tried to drag the folders into Outlook, but the message says these folders are too large to copy.  How do I restore these folders?
 
All other files backed up fine and they do open.
 
Thanks,  Bruce 

      1 reply

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • April 23, 2015
      Hello @
       
      Welcome to the Community Forum,
       
      Please Login online to your Webroot console. Click Backup & Sync, and you will see your files are in your PC Folder. Right click on your Folders and click Download.
       
      Have a look at the PC User Guide w/Backup& Sync http://live.webrootanywhere.com/content/1178/Backup-&-Sync-Windows-Store-App-User-Guide-Overview and here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C8_BackupSync/CH8a_UsingBackupSync.htm
       
      Hope this helps,
       
      Kind Regards,
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        Terms & ConditionsAccessibility statement