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override a false positive threat

  • June 20, 2015
  • 3 replies
  • 49 views

Webroot is detecting a false threat from a algebra disc. How do I override it? W32.suspicious.heur

3 replies

Ssherjj
Moderator
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  • Moderator
  • June 20, 2015
Hello @,
 
Welcome to the Webroot Community,
 
This does sound like a false positive .
 
Please contact support and open a Ticket and they can check it out , they can certainly whitelist it for you:
https://www.webrootanywhere.com/servicewelcome.asp
 
 
Kind Regards,
 

  • Author
  • Fresh Face
  • June 20, 2015
thank you

Ssherjj
Moderator
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  • Moderator
  • June 20, 2015
Hi there!
 
You are welcome. I forgot to mention this is a free service with an active Webroot subscription.;)