Paid to renew all 3 licenses for my mobile devices. WR still showing expired. I have the receipts,and have written twice to support about this. Now one of my devices is reading infected.
I've included the receipts in the support ticket and as of right now, all 3 devices remain unprotected. I woutd think that support would want to get this taken care of ASAP, as I cannot use any of my devices, incuding my phone with expired WR that I renew 3 times in the past week.
Paid to renew all 3 licenses for my mobile devices. WR still showing expired. I have the receipts
+62Hello and Welcome to the Webroot Community,
My advice would be to uninstall/reinstall Webroot mobile on 2 of your devices. Please wait for the Support team to respond to the device that is infected . Support usually responds in 24-48 hours.
In the meantime you can follow these instructions if you'd like.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Hope this helps.
My advice would be to uninstall/reinstall Webroot mobile on 2 of your devices. Please wait for the Support team to respond to the device that is infected . Support usually responds in 24-48 hours.
In the meantime you can follow these instructions if you'd like.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Hope this helps.
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