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Password dialog box

  • November 12, 2015
  • 4 replies
  • 30 views

Since I updated the password for webroot on my macbook, I lost the the grey "W" icon from my toolbar. Now I cannot access the password dialog box. Please help!
 
Merrridy

4 replies

Ssherjj
Moderator
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  • Moderator
  • November 12, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Would you try the Mac toolbar fix below? If this doesn't help then please submit a Support Ticket and they can sort this out for you free of charge with an active Webroot subscription>
 
Password Management Toolbar Fix Tool For Mac:

http://anywhere.webrootcloudav.com/zerol/pkgosxlp.dmg
 
 

  • Author
  • Fresh Face
  • November 13, 2015
I was not able to open this, however I did manage to fix the problem. 
 
Thanks for your help.
 
Merridy

acooldozen
Bronze VIP
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  • Bronze VIP
  • November 13, 2015
Hi Merridy, Can you share with us how you fixed the problem...................your solution may help someone else!

  • Author
  • Fresh Face
  • November 13, 2015
I would share my solution if I could! I kept trying so many things I don't really know what worked. Sorry