Skip to main content
Solved

Password manager

  • October 27, 2016
  • 1 reply
  • 26 views

Can not login to password manager (email unknown)
when I login to my account it says Your Passwords account is being prepared. This should be available shortly (preparing) never loads

Best answer by Ssherjj

Hello worfner.
 
Welcome to the Webroot Community.
 
May I ask if you have tried a different browser? What browser are you using may I ask?
 
Honestly the best advice would be to Submit a Support Ticket and have them take a look.They will corrrect this issue for you. Or you can call:
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
This is a free service with your Webroot subscription.
 
Hope this helps?

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • Answer
  • October 27, 2016
Hello worfner.
 
Welcome to the Webroot Community.
 
May I ask if you have tried a different browser? What browser are you using may I ask?
 
Honestly the best advice would be to Submit a Support Ticket and have them take a look.They will corrrect this issue for you. Or you can call:
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
This is a free service with your Webroot subscription.
 
Hope this helps?