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Password manager

  • April 3, 2017
  • 6 replies
  • 47 views
J
New Voice
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I have Internet Security Plus. I had bad weather yesterday. Had to reset my router. I had just renewed my Webroot then I had to put my keycode back in. And now my password manager icon is gone and in my account the p/w manager section says my keycode has expired.
James Mancil

Best answer by JP_

Hello there @,

I've opened a support ticket on your behalf and am personally having our Escalations Team correct this on the back-end. This should be resolved in just a few hours. I'll respond here as soon as everything is fixed so you can make sure all is working.

Best,
Josh P.

      6 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • April 3, 2017
      Hello jamesmancil,
       
      Would you please try a uninstall/reinstall of Webroot?
       
      Please follow the steps closely!
       
      • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
      • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
      • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
      • Uninstall WSA and Reboot
      • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
      • Let it finish it's install scan
      • Reboot once again
      EDITED: Sorry I forgot to mention that if you got a new keycode then you will need to Contact Support to transfer your passwordss to your new keycode.
       
       
      Please let us know if that resolves your issue?
       
      Thanks,
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        J
        • JP_
        • Retired Webrooter
        • Answer
        • April 3, 2017
        Hello there @,

        I've opened a support ticket on your behalf and am personally having our Escalations Team correct this on the back-end. This should be resolved in just a few hours. I'll respond here as soon as everything is fixed so you can make sure all is working.

        Best,
        Josh P.
          J
          New Voice
          Forum|alt.badge.img+7
          • jamesmancil
          • Author
          • New Voice
          • April 3, 2017
          I followed your instructions. Seems to be doing ok so far. Thank you very much.
                                                                                                                      James Mancil
            J
            New Voice
            Forum|alt.badge.img+7
            • jamesmancil
            • Author
            • New Voice
            • April 3, 2017
            I've done as you suggested and it's working. Thanks.
                                                                                           James Mancil
              Ssherjj
              Moderator
              Forum|alt.badge.img+62
              • Ssherjj
              • Moderator
              • April 3, 2017
              @ wrote:
              I've done as you suggested and it's working. Thanks.
                                                                                             James Mancil
              We are happy to hear this seems to be resolved....:D
              IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
                J
                • JP_
                • Retired Webrooter
                • April 3, 2017
                Perfect, all looks good on my end!
                Always happy to help, and feel free to send me a private message if you ever have an issue like this in the future :manvery-happy:
                 
                Cheers,
                Josh P.
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