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password manager

  • September 19, 2017
  • 5 replies
  • 44 views
O
Fresh Face
Activated my new key and now my password manager will not work...
Please help!!!

Best answer by JP_

Welcome, @. Thanks for joining us :cathappy:
 
I've gone ahead and moved your account over to your new keycode. Your Password Manager will return to normal functionality.
 
Please let me know if I can help with anything else!
 
Cheers,

    5 replies

    ProTruckDriver
    Moderator
    Hello Okeene'
     
    If you are activating a New Key Code you will have to get Webroot Support to transfer your passwords from the old to the new keycode.
     
    Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
    Support Ticket System is Open 24/7
     
    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
     
    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
      J
      • JP_
      • Retired Webrooter
      • Answer
      • September 20, 2017
      Welcome, @. Thanks for joining us :cathappy:
       
      I've gone ahead and moved your account over to your new keycode. Your Password Manager will return to normal functionality.
       
      Please let me know if I can help with anything else!
       
      Cheers,
        O
        Fresh Face
        • Okeene
        • Author
        • Fresh Face
        • September 20, 2017
        Thank you very much
          C
          • cfragou
          • November 15, 2017
          I ve purchused and activated new keycode and password manager still says says it has expired
          J
          • JP_
          • Retired Webrooter
          • November 17, 2017
          @, your Password Manager has been moved over to your new keycode by our Team. It should be functioning normally now. Thanks for letting us know!
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