Skip to main content
Customer Support Customer Support
Solved

Password Manager Error

  • October 24, 2016
  • 7 replies
  • 59 views
Datagg
Forum|alt.badge.img+12
All has been great for years. This morning I went to change my manager password and when i logged back in all my passwords and site names were ascii characters. Then when i logged into online password page (webroot site) and going to password tab, the top of the page going down say 1/4 was all greyed out. Not even the right side navigation is clickable. This the same is Chrome and firefox. Nothing could be clicked. None of my saved passwords log me in or show going to any website.
 
I sent in a ticket on this also, yet wanted to write here also to hopefully push this some as this is a huge issue.
 
Thanks
 
 

Best answer by Ssherjj

Hi Datagg,
 
Sorry to hear of this huge inconvenience.
 
Yes the best bet is to contact Webroot Support in matters such as this. 
 
https://www.webrootanywhere.com/servicewelcome.asp
 
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
Please let us know the outcome won't you?
 
Thanks for letting us know.

      7 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • Answer
      • October 24, 2016
      Hi Datagg,
       
      Sorry to hear of this huge inconvenience.
       
      Yes the best bet is to contact Webroot Support in matters such as this. 
       
      https://www.webrootanywhere.com/servicewelcome.asp
       
      https://tel:18666124268
      Mon-Fri 7:00 AM to 8:00 PM (MST)
       
      Please let us know the outcome won't you?
       
      Thanks for letting us know.
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        Datagg
        Forum|alt.badge.img+12
        • Datagg
        • Author
        • Retired Webrooter
        • October 24, 2016
        Thanks Sherry. 
         
        Seems to be effecting everyone on my manager setup. Wife sees on her end same ascii charcters for all folders with nothing residing in them.  Hopefully they can figure this out in soon.
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • October 24, 2016
          Sure thing...sorry to hear this though...
           
          Have you thought of calling Webroot Support to get to the bottom of this? You'd have to wait on hold abit. But they could get to this sooner?
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
            M
            Fresh Face
            Forum|alt.badge.img+2
            • Mat44
            • Fresh Face
            • January 5, 2017
            I am having the same problem, what was the solution?
            Ssherjj
            Moderator
            Forum|alt.badge.img+62
            • Ssherjj
            • Moderator
            • January 5, 2017
            Hello @,
             
            Welcome to the Webroot Community 
             
            I believe your best bet is to Contact Webroot Support to fix this issue. This is a free service with an active Webroot subscription.
             
            https://www.webrootanywhere.com/servicewelcome.asp

            1-866-612-4268
            Mon-Fri 7:00 AM to 8:00 PM (MST)
             
            Thanks, 
            IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
              Datagg
              Forum|alt.badge.img+12
              • Datagg
              • Author
              • Retired Webrooter
              • January 5, 2017
              Contact support... It was all handled internally.
                Ssherjj
                Moderator
                Forum|alt.badge.img+62
                • Ssherjj
                • Moderator
                • January 5, 2017
                @ wrote:
                Contact support... It was all handled internally.
                Thank you Datagg for replying back ...this always helps others!;)
                IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
                  Terms & ConditionsAccessibility statement