I just paid for and activated my account for WSA Complete and am trying to set up the Password Manager, but when I go to my web console I have an error message in the Passwords box that states: "An error has occurred during account creation. Please contact Webroot Customer Support."
Why am I not allowed to set this up?
Thanks in advance
Solved
Password Manager error on setup
Best answer by Ssherjj
Hello drmancu,
Welcome to the Webroot Community,
The Password Manager and the online console are controlled in the Webroot Cloud, which is something that we volunteers have no access to so I would follow the advice given and Open a Support Ticket,
Support usually responds in 24-48 hours and they will fix this right up for you. If you upgraded Webroot with a new activation key then you will need Support to handle this.
HTH
Welcome to the Webroot Community,
The Password Manager and the online console are controlled in the Webroot Cloud, which is something that we volunteers have no access to so I would follow the advice given and Open a Support Ticket,
Support usually responds in 24-48 hours and they will fix this right up for you. If you upgraded Webroot with a new activation key then you will need Support to handle this.
HTH
+62Hello drmancu,
Welcome to the Webroot Community,
The Password Manager and the online console are controlled in the Webroot Cloud, which is something that we volunteers have no access to so I would follow the advice given and Open a Support Ticket,
Support usually responds in 24-48 hours and they will fix this right up for you. If you upgraded Webroot with a new activation key then you will need Support to handle this.
HTH
Welcome to the Webroot Community,
The Password Manager and the online console are controlled in the Webroot Cloud, which is something that we volunteers have no access to so I would follow the advice given and Open a Support Ticket,
Support usually responds in 24-48 hours and they will fix this right up for you. If you upgraded Webroot with a new activation key then you will need Support to handle this.
HTH
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hi @ ,
You are most welcome! :)
Please let us know how things were so resolved so that we may help others with similar issues. When you have a chance. :)
Thank you,
You are most welcome! :)
Please let us know how things were so resolved so that we may help others with similar issues. When you have a chance. :)
Thank you,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hi there,
I did send in a support request last evening.
This morning, I went to sign in to my web console and the Passwords section was active and I was able to access the password manager as normal.
Not sure if this was fixed due to my support request or if more time just needed to pass.
Thanks!
I did send in a support request last evening.
This morning, I went to sign in to my web console and the Passwords section was active and I was able to access the password manager as normal.
Not sure if this was fixed due to my support request or if more time just needed to pass.
Thanks!
+62That's super great! Sometimes it'll take time to register in the cloud.;)
Thank you for letting us know.
Have a great day! 🙂
Thank you for letting us know.
Have a great day! 🙂
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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