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password manager not working after install google chrome 64 but

  • September 9, 2015
  • 3 replies
  • 21 views

I installed Google Chrome 64 bit to speed up my laptop and now the password manager in Webroot wont work
 
Any help appreciated,
 
Thanks,
 
Jack

3 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 9, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
 
To try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  Once downloaded launch it by clicking on the executable, and you should see the following, and you should click on 'Run': If this doesn't work follow below:
 
?writes here
 
This is relatively simple, and here is what you do as a workaround (I have also included what you need to do if the Web Filtering Extension is 'missing' as the process is the same:
 
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
 
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
 
After that drag the following file from the from the PKG folder to the Extensions page:
 
      lpchrome.crx
 
(and for the Web Filtering extension you open the 'Chrome' sub folder, and from within that you drag the following file to the Extensions page:
 
      CHROME_1.n.n.nn.crx
 
Note that there may be a number of Chrome_ files in the folder so always drag 'n drop the one with the highest version no.) 
 
After each drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
 
Once both have been installed uncheck the Developer Mode and enjoy...you should have both extensions now working under Chrome.
 
Not the official way of getting them installed but I hope that helps?
 

  • Author
  • Fresh Face
  • September 9, 2015
I ran the toolbar fix and it worked.  Thank you for your help.
 
Jack

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 9, 2015
Hi there!
 
You are most welcome and thank you for letting us know. 😉