I’m trying to restore a file that went to quarantine that I know is OK because I often use it. When I do that, a small dialog pops up that says Webroot, an opentext company and asks me to enter my password. I have tried every password I have - from the community forum to the opentext login, to the password that is used when I want to open a new support ticket (which asks for characters according to their numbered position). None work. They are all rejected as “wrong password”. WTF does it want? I know I have done this before without being asked for a password. I’m not sure which product. It’s Webroot. I think the home edition, but not certain. It says CE 25.3 version 9.0.40.53.
Answer
password rejected
Best answer by ProTruckDriver
Hello
I would suggest getting in contact with Webroot Support to solve this problem. They will know what’s happening and why you’re getting “Wrong Password” reply.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Hello
I would suggest getting in contact with Webroot Support to solve this problem. They will know what’s happening and why you’re getting “Wrong Password” reply.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+63Hello
Maybe you or someone using your system set a local password within the Webroot Client? I never used that option but have a look and let us know. Also if it is set and you don’t know the password follow what
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Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Hello
Have you gotten in contact with Webroot Support to solve this problem and is the problem solved?
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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