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Passwords

  • May 3, 2016
  • 4 replies
  • 29 views

Asklepios
Community Leader
Hi,
Since at least 2 weeks, when I go to my Webroot Account and try to look at my passwords the screen is empty:@
Is it a known issue ?


 
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4 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • May 3, 2016
Hello Asklepios,
 
This is not a known issue and again I would Submit a Support Ticket so that they can check this out!

Baldrick
Gold VIP
  • Gold VIP
  • May 3, 2016
Hi Asklepios
 
May I just ask as ro whether you have recently renewed your subscription? And if so then how you did that, i.e., did you add time to your existing keycode or did you get and activate a new keycode?
 
Just an idle thought re. your issue.
 
 
Regards, Baldrick

Asklepios
Community Leader
  • Author
  • Community Leader
  • May 3, 2016
Hi ?
Thanks for your help;)
I have 627 remaining days on y current subscription:D



Baldrick
Gold VIP
  • Gold VIP
  • May 3, 2016
 OK, it was just a thought as sometimes a renewal can cause the password data to 'disappear'...and therefore best to rule that out. ;)