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PC Slowed After Installing of Internet Security Complete

  • July 17, 2017
  • 2 replies
  • 30 views
K
I installed Webroot Secure Anywhere Internet Security Complete just last night. Ever since, my PC, especially my browser (Chrome) has been extremely slow. Sometimes it freezes completely. I've run a complete scan and checked for any processes not recognized yet by Webroot (all clean). I would appreciate any suggestions for a fix.

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • July 18, 2017
    Hello Krista,
     
    Welcome to the Webroot Community,
     
    Would you please do a uninstall/reinstall of Webroot to see if this resolves your issues?
     
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • July 18, 2017
      @
       
      Then if tthe reinstall does not work then you can always Submit a Support Ticket free of charge and they can get to the bottom of this.
       
      Thanks!
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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