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Problem scanning

  • March 18, 2016
  • 1 reply
  • 28 views
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Lately, when I start a scan, the Webroot box appears.  I press "Start Scan" and either nothing happens or the scan ends in one second.  If I try three or four times, I get a complete scan.  Has anyone had this problem?  Is there a way I can fix it?  Should I re-install Webroot?  My o.s. is Windows 10.  Thanks in advance for any replies.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 18, 2016
    Hello Gesualdo
     
    Welcome to the Webroot Community,
     
    Yes please reinstall
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
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